These Terms & Conditions apply to all quotations, orders and contracts for the supply of goods and services by Brand Promotions UK Ltd ("Brand Identity", "we", "us" or "our") to the customer ("the Customer", "you" or "your"). By placing an order, you agree to be bound by these Terms & Conditions.
1. Orders
1.1 All quotations are valid for 30 days unless otherwise stated.
1.2 An order is deemed accepted once Brand Identity has issued an order confirmation or commenced production.
1.3 Once production has started, orders for personalised goods cannot normally be cancelled.
1.4 We reserve the right to refuse or cancel any order where pricing, product information or availability is incorrect due to an administrative or technical error.
2. Prices
2.1 All prices are shown exclusive of VAT unless otherwise stated.
2.2 VAT will be charged at the prevailing UK rate.
2.3 Prices may change without prior notice, however confirmed quotations will remain valid for their stated validity period.
2.4 Additional artwork, origination or setup charges will be clearly shown before an order is confirmed.
3. Payment
3.1 Payment terms are agreed at the time of ordering.
3.2 Customers with approved credit accounts must pay invoices within the agreed payment period.
3.3 We reserve the right to suspend production or delivery where payments are overdue.
3.4 Interest may be charged on overdue commercial accounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4. Artwork & Proof Approval
4.1 Customers are responsible for carefully checking all artwork proofs before approval.
4.2 Approval confirms that all spelling, grammar, colours, sizing, positioning, garment selection and quantities are correct.
4.3 Once artwork has been approved, Brand Identity cannot accept responsibility for errors that appeared on the approved proof.
4.4 Two rounds of artwork amendments are included free of charge. Additional revisions may incur artwork charges, which will always be agreed before work is undertaken.
4.5 Where customers supply their own artwork, it is their responsibility to ensure it is suitable for production.
5. Colours & Product Specifications
5.1 We make every effort to accurately display garment colours on our website. However, colours may vary slightly due to different screen settings, garment dyes and production processes.
5.2 Embroidery and print colours are matched as closely as possible but exact colour reproduction cannot always be guaranteed.
5.3 Product weights, measurements and specifications are supplied by manufacturers and may vary within normal manufacturing tolerances.
5.4 We reserve the right to substitute an equivalent garment where the original product becomes unavailable, subject to customer approval.
6. Personalised Products
6.1 Personalised, embroidered and printed garments are made specifically to your order.
6.2 Unless faulty or supplied incorrectly, personalised goods cannot be returned or exchanged.
6.3 Minor variations in embroidery or print placement are considered normal manufacturing tolerances and do not constitute a defect.
7. Delivery
7.1 Our standard production lead time is approximately five working days from final artwork approval and receipt of payment (where applicable).
7.2 Delivery times are estimates and are not guaranteed.
7.3 Delays caused by suppliers, couriers or circumstances beyond our control shall not make Brand Identity liable for consequential losses.
7.4 Risk in the goods passes to the Customer upon delivery.
8. Shortages & Damaged Goods
8.1 Customers must inspect goods upon receipt.
8.2 Any shortages or delivery discrepancies must be reported within five working days.
8.3 Any transit damage should be reported within five working days together with photographs of the goods and packaging.
8.4 Claims made outside these times may not be accepted.
9. Returns
9.1 Non-personalised stock items may only be returned with prior written authorisation.
9.2 Returned goods must be unused, in their original condition and packaging.
9.3 Bespoke decorated garments cannot be returned unless faulty or incorrectly supplied.
10. Garment Care
10.1 Customers should follow the washing instructions supplied with each garment.
10.2 Brand Identity accepts no responsibility for damage caused by incorrect washing, tumble drying, ironing or chemical treatment.
11. Quantity Variations
11.1 Due to manufacturing processes, we reserve the right to supply up to 5% more or less than the ordered quantity where applicable.
11.2 Customers will only be invoiced for the quantity actually supplied.
12. Price Match Promise
12.1 Our Price Match Promise applies only to genuine like-for-like quotations from UK suppliers.
12.2 Comparisons must be for identical garments, decoration methods, quantities and specifications.
12.3 Orders of fewer than 10 garments are excluded from the Price Match Promise.
12.4 Clearance, liquidation, promotional or below-cost pricing cannot be matched.
12.5 Brand Identity reserves the right to refuse any price match request where the comparison is not genuinely equivalent.
13. Limitation of Liability
13.1 Our liability shall be limited to repairing, replacing or refunding the affected goods.
13.2 We shall not be liable for indirect or consequential losses including loss of profits, business interruption or third-party claims.
13.3 Nothing in these Terms limits liability where it cannot legally be excluded under English law.
14. Force Majeure
Brand Identity shall not be liable for delays or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to supplier shortages, industrial action, transport disruption, severe weather, fire, flood, pandemics or government action.
15. Retention of Title
Ownership of all goods remains with Brand Promotions UK Ltd until payment has been received in full.
16. Privacy
Customer information will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
17. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English Courts.
Brand Promotions UK Ltd
Trading as Brand Identity
Unit 2, 555 Sutton Road
Southend-on-Sea
Essex SS2 5FB
Email: [email protected]
Website: www.b-id.co.uk
