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Frequently asked questions

Here are a selection of questions that we often get asked, there may be something below that you would like to know or this may just help to make your decision that bit easier. If there is anything you would like to know that we haven't covered please contact us and we will add it to the list.

Artwork formating
Q. I'd like my company logo to be embroidered, how should I supply the design?
A. We can work with something as simple as a jpeg file so long as you can make out all of the design detail when zoomed in. Simply upload your jpeg once you have chosen your items.

Q. What format artwork do I need to supply for a single colour heatseal design?
A. Ideally an .eps file so that the edges are crisp and not blurry however we can work from a jpeg providing the resolution is at least 150dpi when blown up to the size you would like it printed at.

Q. What format artwork do I need to supply for a multi colour heatseal design?
A. This needs to be an .eps file ideally with a bleed on the design, setting up the machine is a bit more complex than for a single colour heatseal so unfortunately a jpeg is not compatible.

Q. How do you want the design for screenprint?
A. You can supply as hi-res jpeg, .eps or a PSD file if your order is going to be screenprinted. The better quality the artwork is the better the print will come out, up to 150dpi.

Q. I only have the logo that's on my website can you work with that?
A. Yes we can however it may need to be redrawn to remove the blurred edges into an .eps file. This usually costs around £10 and we will send you a copy of the redrawn design so you have it for future use.

Set up charges
Q. Why am I being charged for set up?
A. There is a certain amount of work that needs to go into preparing your design into a format that our machinery can work with, we only charge this on your first order, once set up you can re-order without having to pay again.

Q. Can I have FREE set up?
A. YES, if you spend over £250 we will set up your first embroidered or heatsealed logo absolutely free.

Q. Why is the set up cost for screen printing so much more expensive?
A. Screen printing is a labourious process and requires a lot of manual set up making screens and aligning the colours, once the design is set up it is a very fast method and that is why it is suited to large runs of 100+. Set up is charged at £25 per colour in the design on light garment with an extra screen required for darker garments to create an underbase.

Turnaround time
Q. If I order my embroidered uniform now when can I expect delivery?
A. Our turnaround for dispatch is 5 working days from your approval of artwork.

Q. What is my artwork approval form & when will I be sent it?
A. This is a PDF that we will email you within 1 working day of you making your order and payment. We send this so that you can double check position, thread or print colours and of course your design itself just in case anything has been miss interpreted and so that we can scan a human eye over the order and make sure everything you would like is possible.

Q. Why do I have to wait 5 working days from approval?
A. We organise production space based only on the orders that are fully approved, until then the order will be placed into an awaiting approval file so there is no way it can be incorrectly decorated.

Q. I am only ordering plain items with no print or embroidery, when will they arrive?
A. If you place your order before 15:00 Monday-Friday they will be dispatched that day and delivered before 12 the next working day.

Decoration limitations

Q. Whats the maximum size I can have my logo?
A. Our maximum size for embroidery is 250mm across, for heatseal it is 330mm across, screen print is 350mm across. More detailed information is listed for all types of decoration in our services.

Q. I'm after a few different types of items but can't decide on print or embroidery?
A. It is entirely up to you but we would recommend printing if the design is going onto lighter weight garments like a t-shirt. Fleeces can only be embroidered due to the pile and type of material so worth considering if you want all items to have the same type of branding on them.

Q. I'm ordering some t-shirts but can't add embroidery, can they only be ordered with printing?
A. Yes that's correct, the single jersey material that t-shirts are made from is not ideally suited to embroidery, we think the best way to reproduce your logo on something lightweight is with a print.